The system rejected my document. What do I do?

Some companies use automatic document reading. When you send it, Scanning document... appears, the fields fill in automatically, and the document is checked. If the reading fails, the document is not saved and the reason appears.

Messages and what to do

• Could not read the document… Take another photo, clear, with good lighting, no reflections, and the entire document framed.
• The image quality is low… Photograph closer and with light, or send the PDF.
• The provided data does not match your information… The document must be yours (or the correct dependent’s) and the data must match what was provided.
• Driver’s License: Could not identify all mandatory information on the driver’s license… Send the driver’s license open, with all data legible.
• Proof of address: only valid if up to 90 days old.

When the reading requests revision (Please review the following fields…), check and correct the fields before saving.

The company requested correction

If the document was accepted upon sending and later the company marked it as incorrect, it appears as Correction needed or you receive a resend email, with the Resend Document button.

Still being rejected

Open a support ticket with the company name, the document, and a screenshot of the message. Questions about which document to submit should be directed to the company’s HR.